Square Plum Terms & Conditions

Opening Statement:

Approaching each job uniquely, Square Plum Web & Graphic Design will use its expertise to specifically enhance the branding of your business with catchy and high-quality logos, adverts, letterheads, business cards, signage, websites, etc. Square Plum Web & Graphic Design enjoys the challenge of meeting the specific website & graphic design needs of every single one of their clients.

Communication:

Square Plum Web & Graphic Design is reachable by email, Facebook business page messages and phone (+64 4 460 5211) from Monday to Friday between 9am and 5pm New Zealand time. Square Plum Web & Graphic Design will endeavor to get back to you within 24 hours during these days and times.

Required Information:

You, the client, agree that you will supply all of the necessary info we require for your design job. This includes all and any copy, images, and logos. You, the client, guarantee to Square Plum Web & Graphic Design that any elements of copy, graphics, photos, designs, trademarks or other artwork that you provide, you either own or you have the OK to use them. Any info that Square Plum Web & Graphic Design has to source, we, therefore charge $75 per hour for our time. Anything Square Plum Web & Graphic Design needs to purchase for the design job incurs a cost. We will pass it on to you, the client. We will discuss this with you before any costs are incurred and any invoices are sent.

Design Job Approval:

Once you (client) approves your designs, you accept all responsibility for any use of the design. This includes any other process, eg printing, signage, Facebook banners. Square Plum Web & Graphic Design holds no responsibility for any issues or errors that happen post design approval. Any changes that require post-approval will incur an extra design fee.  This is to cover the time it takes to make the changes. Square Plum Web & Graphic Design will discuss this cost with you and an invoice will be sent before any design work changes will be made.

Design Ownership:

Any design options Square Plum sends to you during the design process is the property of Square Plum Web & Graphic Design. Therefore we do not give permission for anyone else to reproduce any of our designs. When You (client) approves and pay a design in full then you own the design.

Payment Terms:

You, the client will receive your invoice via email for a non-refundable deposit of 50% of the design/development cost. The deposit is used to allocate and prepare resources used within your project. If you cancel your project after Seven (7) days since your deposit payment was received, we can not issue a refund but will credit your account with the deposit amount, to be used anytime in future as payment towards any of our services offered.  Once we, Square Plum, receives this payment, we will email you your initial design/development work within 7 working days. We require all remaining fees before we can send you your final files. Payment is due Seven (7) days from issuance of invoice unless we arrange otherwise with you. A two and a half percent (2.5%) monthly service charge is billable against overdue invoices/late payments. We accept Internet bank transfer and all major debit and credit cards.

Cancellation:

You, the client, and Square Plum may resolve to cancel a design job at any time if the design work/relationship is unsatisfactory, by either party. Square Plum requires written confirmation of any project recall. Square Plum retains the copyright of all incomplete and completed files/designs and no one else may reproduce these files/designs. Once a design job starts and you, the client, fails to make contact with Square Plum Web & Graphic Design for a period of 60 days then the Square Plum will cancel the design job in writing. We will email the cancellation invoice with a 25% fee of the outstanding design cost. Payment is due Seven (7) days from issuance of the invoice unless both parties agree otherwise. A two and a half percent (2.5%) monthly service charge is billable against overdue invoices/late payments.

Complaints:

All complaints can be made directly to Square Plum Web & Graphic Design via email info@squareplum.co.nz

Limitation of Liability:

You, agree to indemnify and hold harmless Square Plum Web & Graphic Design from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including legal fees and costs.  But only to the extent caused by, the work supplied by Square Plum Web & Graphic Design.

Acceptance of Square Plum Web & Graphic Design Terms and Conditions:

Square Plum will supply a document holding the above terms and conditions via email along with the initial invoice. Having paid the 50% non-refundable deposit, we take it that you have read these terms and conditions and accept them.